Refund policy

Last Updated: October 29, 2026

At Smooche, we value our customers and aim to provide a straightforward shopping experience. This Return and Refund Policy explains how to request a return, how refunds are processed, and how to contact our support team for assistance.

1. Return Eligibility

Customers may request a return within 30 days of delivery. To qualify for a return, items should be unused, in their original condition, and accompanied by their original packaging and any included accessories.

Certain items may not be eligible for return due to hygiene, safety, personalization, or other product-specific considerations. Any applicable restrictions will be communicated on the relevant product page or before purchase. These restrictions do not affect any rights that cannot be excluded under applicable law.

2. How to Request a Return

To start a return request, please contact our customer support team at MarkusElfberglarsson778@gmail.com with the following information:

  • Your order number

  • The item you wish to return

  • The reason for your request

  • Photos of the item, if it arrived damaged or incorrect

Our team will review your request and provide return instructions if it is approved. Please do not send items back before receiving confirmation and the appropriate return instructions.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at MarkusElfberglarsson778@gmail.com.

Include your order number and clear photos of the item and its packaging when available. We will review the information and work with you to determine an appropriate resolution, which may include a replacement or refund in accordance with applicable law.

4. Refund Process

Once an approved return has been received and inspected, we will notify you of the refund decision.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider or financial institution. Please allow additional time for the refund to appear in your account after it has been processed.

If you have not received your refund after the applicable processing period, please contact us by email with your order number so we can assist you.

5. Return Shipping Costs

Unless otherwise required by applicable law or agreed upon by our support team, customers are responsible for return shipping costs for returns due to personal preference or a change of mind.

If an item arrives damaged, defective, or incorrect, please contact us before arranging return shipping. We will provide instructions regarding the next steps and any applicable shipping arrangements.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is covered by a specific refund arrangement confirmed by our team.

6. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests can only be accommodated before the order has been processed or shipped.

If your order has already been shipped, you may need to follow the return procedure described in this policy. All cancellation and refund requests remain subject to applicable consumer protection laws.

7. Exchanges

If you would like to exchange an item, please contact our support team before returning it. Exchanges are subject to product availability and approval. If an exchange cannot be arranged, our team can explain any available alternatives.

8. Policy Exceptions and Consumer Rights

This policy is intended to explain our standard return and refund procedures. It does not limit any mandatory rights available to customers under applicable consumer protection laws.

Where local law provides additional return, cancellation, replacement, or refund rights, those legal requirements will apply.

9. Contact Information

For questions about returns, refunds, cancellations, or other order-related matters, please contact:

Store Name: Smooche
Email: MarkusElfberglarsson778@gmail.com

Please include your order number in your message so that our team can assist you more efficiently.

Thank you for shopping with Smooche. We appreciate your business and are committed to handling customer inquiries fairly and professionally.